Policies

Customer Service

For any questions or concerns, please contact us at customercare@honeydove.com

Our customer care specialist, Isa, is ready to assist you. Please avoid using Instagram for customer service inquiries, as it is unreliable and not monitored for this purpose.

As a small business, we do not operate 24/7 but check messages frequently. We appreciate your patience and will respond as soon as possible. Be sure to include your order number, if applicable, and communicate kindly—we are here to help and aim to resolve your concerns with care and compassion.

Natural Dye & Fiber Disclaimer

Our natural dye process creates unique pieces with variations in color, hue, or markings. Color names are descriptive and may not directly reflect the plant or material used. Slight size differences may occur in items like silk scarves due to dyeing temperatures, and variations are noted on the product listings.

For specific concerns about an item, please contact customer service before purchasing.

Shipments

  • Shipping Timelines: Ready-to-ship items will be sent within 14 business days, and custom items within 30 days unless otherwise noted.
  • Shipping Methods: Orders ship via USPS Priority or UPS Ground. Tracking is included. We cannot reroute packages once shipped, so ensure your address is correct at checkout.
  • Lost or Stolen Packages: Honeydove is not responsible for packages lost or stolen after delivery. For added security, choose our insured shipping option.
  • International Orders: Customers are responsible for duties, tariffs, and delays. International orders are final sale.

Note: Refused packages or incomplete addresses may result in lost items or additional fees. Honeydove is not responsible for abandoned parcels.

Returns & Exchanges

  • Final Sale Items: Made-to-order items, accessories (e.g., socks, scrunchies), and sale items are final sale.
  • Exchange Policy: For eligible items, email honeydovevintage@gmail.com within 7 days to request store credit. Items must be received within 30 days of delivery, and return shipping is the customer's responsibility.
  • Inspection & Warranties: Items are inspected before shipping. Any issues must be reported within 7 days of delivery. We do not offer warranties on product longevity.

Our return policies are non-negotiable, ensuring fairness to all customers. Thank you for understanding and supporting Honeydove!