Policies
Customer Service
Any questions or concerns can be sent to our customer care team honeydovecustomercare@gmail.com. We have a lovely customer care team specialist, Isa, who is ready to serve and help you—please do not send customer service to instagram as it is unreliable and Charlotte (the founder) is not involved with customer care issues. As a small business, we don’t have employees that work around the clock but we do check in frequently. We appreciate your patience and understanding, and we will follow up with your inquiry as quickly as possible. Please include your order number when applicable.
Please remember to do your best to be kind when communicating with us—our goal is to ensure happiness and ease with all things Honeydove related. We promise to take care of your request with the same love and compassion that we put into our clothing. We want you, our customers, to be happy and will work to find a solution.
Natural Dye and Natural Fiber Disclaimer
Many of our items are dyed using natural dye unless otherwise disclosed. We view natural dye as a magical process, and some variation (i.e. spots, dye marks, varied hues etc.) are to be expected when creating these unique items. All colors ways are given a specific name that does not necessarily directly speak to the name of the plant, flower or bark used to dye - ex. an Indigo dyed garment may be referred to as color way sky blue or ink to further clarify the shade of color. Further more, we try our best to accurately depict color of silks however it can be a challenge and please leave room for slight differences in hue/shade. If you have an issue with your item, please reach out to customer service directly about an item you’re interested in before purchasing.
Please note that our silk scarves may vary in size by a few inches. This is dependent on how hot our dye pots get when dying (some dyes require more consistent heat than others.) This may result in your silk scarf being a few inches smaller than noted on the listing page depending on if we needed to use extra heat to coax out deeper colors. Ex. a 22" scarf may measure closer to 20" or a 35" scarf may measure closer to 32". Thank you for understanding!
Shipments
Orders will ship within 14 business days for ready to ship items and within 30 days for custom made unless otherwise noted. In the instance of multiple orders, we will do our best to combine orders but it is not guaranteed. We are unable to cancel orders so please be sure of your purchase when ordering.
Honeydove is not responsible for lost or stolen packages. Please make sure to enter your correct address at checkout and communicate with your carriers about deliveries. Once the package shows as delivered we are not able to access any further information about your package.
Shipments are placed through USPS Priority and UPS Ground. Priority mail includes tracking. Please be sure your address is correct when ordering as we are not able to reroute packages after they have been shipped. We are not responsible or liable for any packages lost in transit or stolen after delivery. Please make sure to enter the correct address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims! If you are worried about stolen packages, please choose our insured option and we will purchase insurance on your package for the full amount!
Refusal of packages does not result in a refund as the package will be considered abandoned by the courier. Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is the customers responsibility.
Honeydove is not responsible for any applicable duty fees which may arise upon accepting your parcel.
We will do our best to combine orders but it is not always possible. We are unable to hold orders for a preferred ship date.
To our lovely international customer:
Thank you so much for shopping with us! A few notes:
1. We do not accept any exchanges or returns on international orders so please be sure of your purchase when ordering.
2. You, as a the customer, are responsible for duties and tariffs.
3. When we hand the package off to the mail carrier, we have no control over how long they take to get the shipment to you. In our experience, delays and long wait times happen often!
Returns and Exchanges
Any made-to-order items, story sale items, or ANY of our accessories (not limited to): socks, hats, scrunchies, ribbons, head bands, etc. are final sales and cannot be exchanged. All discounted or sale items are final sale.
If you would like to request an exchange on any other items, please reach out to honeydovevintage@gmail.com within 7 days to initiate your exchange for store credit. Any requests beyond this time frame will not be entertained. Exchanges must be approved before sending or we will refuse the carrier and have them abandon the package. Please reach out via our exchanges page to initiate an exchange for store credit. We offer CREDIT only on both shipped and unshipped items. Return shipping is the customer’s responsibility. We do not cover reshipment of any items. Items must be received within 30 days of delivery. We do not make exceptions to this policy. Any item received out of the 30 day window will not be accepted.
All Honeydove items are carefully inspected before sending out. If you see any issue with your product, you must notify our team within the 7 day time frame in order to find a resolution. No exceptions.
While we put so much integrity into our products, we do not offer any sort of warranty on the longevity of our products. This means that if your product fails at any point, it is not our responsibility to replace or fix that item.
To maintain our integrity with our customers, we do not make any exceptions to the above return policies. Please understand that we strive to create fairness in the treatment of all our customers, and we cannot bend the rules for some but not others. Our policies are non-negotiable.